Available 9am to 8pm, 7 days a week, in Gloucester
A Space For You To Spend Time With Your Child/ren
We facilitate meaningful contact between you and your child/ren, offering support without intruding.
Enjoy up to 4 hours of contact time with your child(ren) per session.
Adapting to your schedule for quality time together.
Precisely match staff according to your requirements.
Providing emotional well-being support during your contact time.
Proudly NACCC Accredited
Accredited by the National Association of Child Contact Centres and trusted by our clients. Registration Number: 1849/6
Dedicated Contact Centre & Compassionate Listening Service
Quality, Memorable Moments Between You & Your Children
Parents
Create joyful moments with your child/ren in a nurturing, secure space.
Professionals
Refer your clients to our contact centre for consistent and trustworthy support.
Young People
A fun spot to voice your thoughts, with us here to listen.
Partnership
Together, we support families with a range of services.
A Warm Welcome From Veronica
“My name is Veronica Thomas, and I am the Contact Centre Coordinator at Bubba’s Contact Centre in Hertfordshire.
It is our pleasure to welcome you to our centre, where you will be greeted by a team of dedicated professionals committed to creating a friendly and supportive environment.
At Bubba’s, we place families at the heart of everything we do. We understand this may be your first experience with a contact centre, and we aim to make your visit as comfortable and positive as possible.
If you have any questions or need support before your visit, please don’t hesitate to get in touch. We are here to help you every step of the way.”
Professionals with Lived Experience
The stress can be overwhelming, and the anxiety only compounds it. It’s especially tough when you’re also carrying the emotional weight of your child/ren’s feelings along with your own.
As parents who’ve walked a similar path, we’re able to offer guidance from a place of understanding.
More Than Just a Contact Centre
There are other struggles that come from this position, which many do not realise. We know that in most cases a contact centre alone is not enough.
We stay with you from start to finish and offer additional services inclusive of the Listening Service, plus co-parenting workshops.
Children often also need additional services, which is why we offer a separate voice of the child package to allow them to explore their feelings.
Supervised Contact
Supported Contact
Session Handover
In The Community
Our Friendly Team





We Make it Simple
Step 1
Beginning with a 30-minute meeting allows us to get to know both parents and the child/ren, so we know how best to support you. This can be in-person or virtual.
Step 2
Flexibility is at the centre of what we do. We setup the first appoinment according to your schedule.
Step 3
You arrive at the centre to spend quality time with your children and make wonderful memories.
Pricing
These prices are for self-referring parents. Professionals, please enquire for costs. All prices are accurate at the time of uploading and may be subject to change.
View Price List
Service Pricing
Current rates & fees
| WeekendWeekend | £75 |
| WeekdayWeekday | £60 |
| WeekendWeekend If room required | £55 |
| WeekendWeekend If no room required | £45 |
| WeekdayWeekday If room required | £40 |
| WeekdayWeekday If no room required | £30 |
| Previsit Fee | £40 |
| In the Community – 1:1 Staff Ratio | £45 |
| Handover – 1:1 Staff Ratio | £20 |
| Virtual – 1 Hour | £60 |
| Virtual – ½ Hour | £30 |
| Court Attendance * Includes waiting time, from arrival to release | £35 / hr |
| Court Report | £40 |
| Court Report for LA | £65 |
| Additional Report Writing | £40 |
| Additional Staff Member – Supervised or Supported | £30 / hr |
| Additional Staff Member – Handover | £15 |
| Referral Fee Maximum 3 hours admin. Additional admin fee charged if exceeded. | £40 |
| Phone Calls Over 30 Minutes | £20 |
| Revised Risk Assessment | £20 |
| Change of Contact Plan e.g. moved to supported | £30 |
Let's Chat
Schedule Your Appointment
No risks, only possibilities waiting for you.
Just fill in the contact form or call us on 01992 638000, and we’ll be in touch to talk about how we can assist you.
- Flexible Scheduling
- Up to 4-Hour Sessions
- Tailored Staff Matching
Our office is staffed from 9 AM to 5 PM, Monday to Friday, while the centre is open for contacts from 9 AM to 8 PM, seven days a week.
What Our Clients Have Said
“I appreciate the time and effort you guys have put in over the last 5 months with myself and my son and cannot thank all of you enough, in making my time with my son, as carefree as possible, in what is the most traumatic of situations for me personally.”
“I won’t need any further assistance from your organisation. Thankfully the court ruled that it is no longer necessary. I would like to thank you and your staff for everything you have done for me and my son.”
“I have enjoyed my time here and really appreciate the work being done to help and support mine and my daughter’s relationship. Thanks a lot.”
“She always made herself available to listen to me, offering a supportive ear and a reassuring presence whenever I needed her. Her empathy and understanding were simply remarkable, and she took the time to understand every single thing that I had to say.”
More Reviews
“Overall, I couldn’t have asked for a better support service. The care and attention that I received from Veronica made all the difference, and I am truly thankful for everything she did to help me. I highly recommend this support service to anyone who is looking for compassionate and understanding help. Thank you from the bottom of my heart!”
“I’m pleased with Bubas contact centre at Letchworth great hospitality from Walk The Walk explaining step by step also communication with my ex.
I just love the rota time table she always ask me when I’m free to set up visit for my son.
I’m really happy I had good time with my son. Great price i recommend this place to any one wanted to join child centre to see their children Bubas at Letchworth is the best.
My supervisors were Michelle and Jenna both of them are great making great hospitality for me and son we both comfortable.”
“I would like to take the time and write to you about how pleased I was with having someone like Contact Centre Worker supervise my calls. Emotions well up inside me as I think of superlatives I can use to describe the job she done. I don’t want this to be about me but I have to say it was a challenging time having to be limited to these supervised calls. However, the compassion and understanding that Contact Centre Worker was able convey meant so much to me. I hope she knows that.
I had a few other companies and people supervise these calls before her and at times I felt so dehumanised by the way I was treated and spoken to. She was different from all the others. I felt her kindness and warmth by the way she spoke and treated me, I did not sense an ounce of judgement like I had gotten used to previously.
I was moved by the insight and empathy she showed in the reports for the calls. They were so beautifully written, and I found myself reading them when I missed my children. They have become a precious memento for me and I can already imagine revisiting them in the future, and I am sure they will bring me to tears.
Please convey my heartfelt thanks to Contact Centre Worker, and let her know how grateful I am for her kindness. May she be blessed with all the joys and blessings that life has to offer.”
“I am delighted to share my gratitude for the amazing support service that I received from the kind and compassionate Veronica. I am incredibly grateful for her dedication and unwavering commitment to helping me through some of the toughest times in my life.”
“I have found myself very comfortable and welcomed at your centre.”
“Not only did she listen to me, but she also helped me to find ways to improve on things and acknowledge my progress along the way. Her encouragement and positive attitude helped me to push through some of the most challenging moments, and for that, I am forever grateful.”
“Overall, I couldn’t have asked for a better support service. The care and attention that I received from Veronica made all the difference, and I am truly thankful for everything she did to help me. I highly recommend this support service to anyone who is looking for compassionate and understanding help. Thank you from the bottom of my heart!”
FAQ
What is a child contact centre?
A secure, welcoming environment where children can spend time with one or both parents they live apart from.
What are the opening times?
Our contact centre is open for appointments from 9am to 7pm, everyday.
How much does it cost?
Service Pricing
Current rates & fees
| WeekendWeekend | £75 |
| WeekdayWeekday | £60 |
| WeekendWeekend If room required | £55 |
| WeekendWeekend If no room required | £45 |
| WeekdayWeekday If room required | £40 |
| WeekdayWeekday If no room required | £30 |
| Previsit Fee | £40 |
| In the Community – 1:1 Staff Ratio | £45 |
| Handover – 1:1 Staff Ratio | £20 |
| Virtual – 1 Hour | £60 |
| Virtual – ½ Hour | £30 |
| Court Attendance * Includes waiting time, from arrival to release | £35 / hr |
| Court Report | £40 |
| Court Report for LA | £65 |
| Additional Report Writing | £40 |
| Additional Staff Member – Supervised or Supported | £30 / hr |
| Additional Staff Member – Handover | £15 |
| Referral Fee Maximum 3 hours admin. Additional admin fee charged if exceeded. | £40 |
| Phone Calls Over 30 Minutes | £20 |
| Revised Risk Assessment | £20 |
| Change of Contact Plan e.g. moved to supported | £30 |
Who can access the service?
Families where children require a safe and supportive setting to see one or both parents they don’t regularly live with. It can also be used as a neutral venue for safe and smooth child handovers.
Who manages the sessions?
Experienced staff and volunteers run each session, following a recognised code of practice backed by the National Association of Child Contact Centres. We maintain a supportive but hands-off approach, observing quietly and offering help only when requested.
Can we leave the centre during our visits?
Yes, you can. We encourage meaningful experiences, which means you’re free to take your child to places like parks, zoos, or activity centres during your time together.
How can I get started?
We accept both professional and self-referrals. Simply complete the contact form on this page, and our team will get back to you.
Can I see the centre in advance?
Absolutely. A pre-visit is recommended to help everyone feel comfortable and prepared before contact starts.
There is a £40 charge, and during your visit you will:
- Meet a member of our team
Tour the facilities - Learn how the service works
- Have time to ask any questions
Will I have to see the other parent?
No. If you’d prefer not to have contact, just inform us beforehand and we’ll make the necessary arrangements.
What is the cancellation policy?
If you cancel within 14 days of your scheduled contact session, you will be charged for the room booking. The fee may vary depending on the venue.
Volunteers With Lived Experience
Our volunteers don’t just support families—they understand them.
Having faced similar challenges themselves, they bring genuine empathy, compassion, and connection.
This lived experience helps families feel safe, understood, and supported from day one.
- Can you sum up volunteering at Bubba’s Contact Centre using three words?
- "Fun, learning, helping"
- What is your favourite thing about being a volunteer?
- “Helping families to connect.”
- What has been your best moment whilst volunteering?
- “Supporting families and helping relationships grow.”
- What made you want to start volunteering?
- “To help support families, to learn and help others, through my experiences in life.”
- What makes our service stand out to you?
- “The amazing service and staff, which supports both parents and children in a friendly, relaxed, welcoming environment.”
Interesting Fact
In Breaking the Ties that Bind, Dr. Amy Baker studies the effects on 40 adults in the US who had been manipulated to reject one of their parents during their childhood.
Low self-esteem
Depression
Lack of trust
Drug and alcohol misuse
Alienation from their own children
Divorce
The Effect Is On Your Kids Too
Psychological Harm
Struggling with the pressure to turn against a loved parent, coupled with feelings of guilt.
"Splitting"
Seeing one parent as perfect and the other as flawed, which can have lasting effects on future relationships.
Sadness
Although they deeply desire a connection with their parent, it results in a diminished drive to participate in play.
Honoring the Memory of Margaret Zealy
Honoring the legacy of Margaret Zealy and the profound impact she had on vulnerable children and families.
Read her story...
Bubba
The Exchange Clubs’ Family Center has been working since 1995 to better the lives of children and to keep families together in Durham, North Carolina, USA.
The Center uses a multi-prong approach — providing support and training for families, caregivers and childcare professionals, as well as working to raise community awareness.
We have a family connection with Margaret Zealy (“Bubbe” to her grandchildren and all the children she loved) who was director of the Center for six years. She grew up in the racially-divided South of the 1940s and 50s and so took special joy in working with children and families of all colours and kinds, to do her part to help heal that rift. Her office was covered with drawings from all of “her children.”
From Bubba's 3 Children...
Margaret Zealy (“Bubbe” to her grandkids and their friends) lost her father at age 11. After he died, her mother did her best to keep Margaret and her brother fed and clothed, but it was a struggle. They moved often, frequently crowding in with family, and sometimes having to split up. While love was plentiful, safety and security were not, and Margaret grew up determined that her own children would never feel that insecurity.
She worked in many different jobs in the early years of her marriage and motherhood, prioritizing the health and happiness of her children over her own. There were many struggles along the way, but her children—Patrick, Jason, and I, Robin—always knew we were loved, had plenty to eat, and lived in a safe, warm home. After several years of part-time college, Margaret finally earned her degree in Social Work, and was able to realize her goal and pursue her passion–improving the lives of children and families in her community. She spread her love far and wide, beyond just her own children and their friends, but to any child she met.
Margaret died too young, at the age of sixty-seven, and the world lost a strong child and family advocate. But her work goes on at Bubba’s Contact Centre, where children and families are able to work towards healing every day. She never got to know about the Centre, but we, her children, know that it would make her incredibly proud. It means so much to us that “Bubbe” and the work that she did are part of the inspiration that brought the Centre to fruition. We know that she would get so much happiness from seeing the successes that happen there, and watching parents connecting with their children. It makes us enormously proud of her, and also proud and inspired by the work the Centre does. We are thankful that Bubbe’s passion continues to blossom.